Frequently Asked Questions

Planning an international trip can come with questions. Here are answers to some of the most common things travelers ask before booking.

  • All of our itineraries are privately planned experiences. You and your travel group will have dedicated guides and transportation throughout your scheduled activities.

  • After submitting an inquiry, we’ll review your travel details and follow up by email to discuss next steps. Once we align on your general trip direction and estimated pricing, we’ll request the planning fee to begin designing your detailed itinerary and confirming availability with our local partners.

  • We charge a $100 planning fee to begin designing your detailed itinerary and confirming availability with our local partners. This fee is applied toward your total trip cost once your booking is confirmed.

  • Trip pricing varies based on travel dates, group size, hotel category, and selected experiences. The starting prices listed on our site are estimates. Once your itinerary is finalized and availability is confirmed, we will provide a detailed quote.

  • We require a 30% deposit to secure your trip once your itinerary and pricing are finalized.

    Because many reservations in Cusco are time-specific and non-refundable once issued, deposits are used immediately to secure these arrangements, including entrance tickets, train seats, accommodations, and transportation services. Once reservations have been purchased on your behalf, the deposit becomes non-refundable.

    The remaining balance is due 60 days prior to travel. For bookings confirmed within 60 days of departure, full payment is required at the time of booking.

    Payments are processed securely via Stripe.

    We strongly recommend purchasing travel insurance to protect against unforeseen changes or cancellations.

  • Because many reservations in Cusco are time-specific and non-refundable once issued, cancellation policies reflect costs already committed on your behalf.

    • The planning fee is non-refundable.

    • The 30% deposit becomes non-refundable once reservations are secured.

    • Cancellations 60+ days before departure result in loss of deposit only.

    • Cancellations 31–59 days before departure are subject to 75% of the total trip cost.

    • Cancellations within 30 days of departure are non-refundable.

    We strongly recommend purchasing travel insurance to protect against unforeseen circumstances.

    Full details are outlined in our Terms & Conditions.

  • Our standard packages include 3-star accommodations in double occupancy. Upgrades to 4- or 5-star hotels can be arranged during the planning process.

  • Airfare is not included in our packages. Travelers are responsible for booking their own international and domestic flights.

    All trips begin and end in Cusco (CUZ – Alejandro Velasco Astete International Airport). Once your flights are booked, we ask that you provide your arrival and departure details at least 30 days prior to travel so we can coordinate airport transfers and monitor arrival times.

    If you are booking flights close to departure, we will request this information as soon as it is confirmed.

  • We recommend booking at least 3–6 months in advance, especially if traveling during peak season or including Machu Picchu. Entrance tickets and train seats can sell out in advance.

  • Cusco sits at approximately 11,150 feet (3,400 meters) above sea level. Some travelers may experience mild altitude adjustment symptoms upon arrival. We recommend taking it easy on your first day, staying well hydrated, and allowing time to acclimate. Your itinerary is thoughtfully paced to support a comfortable transition.

  • Absolutely. All of our trips are flexible and can be adjusted based on your interests, travel dates, and preferred pace. Fully custom itineraries are always available.